February 9, 2011
Mr. Todd Hamann
2673 N 300 E
North Logan, UT 84341
Dear Mr. Todd Hamann:
Thank you for your recent correspondence.
We would like to express to you our apology for the inconvenience you experienced while dining with us. Here at Café Rio we pride ourselves in the quality food and great customer service and strive toward staying true to our motto, “ Every Meal a Masterpiece.”
At Café Rio we are always welcome feedback from our customers, complaint or compliment. Our philosophy from the beginning has always been about serving the best Mexican food. Customer satisfaction is very important to us and we appreciate your compliments and concerns.
We are please to hear that you received compensation by your local Café Rio restaurant. We have trained our staff to always give the best service possible. We would like to further show our appreciation to you for your business by giving you and your family a gift card to be used upon your next visit to our restaurant.
We apologize again for the inconvenience. We value all our customers here at Café Rio and feel your business is important to us. Thank you for taking the time to write us.
Sincerely,
Bob Nilson
President/Ceo
Café Rio
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